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Citizens Advice High Wycombe : Adviser [Help to Claim Universal Credit]

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Job Summary

Contract Type:
Fixed term contract
Working Pattern:
Please See Advert Text
Advert Start Date:
Advert End Date:
24/02/2019 23:59
£20k – £23k pro rata
Hours per week:
up to 37
Job Category:
Vacancy ID:
Employment Location:
High Wycombe

Job details 

Closing date:
24 Feb

Supporting documents


Further information

**This vacancy is advertised on behalf of : Citizens Advice High Wycombe**

Up to 37 hours per week, £20k – £23k pro rata, 12 month fixed term contract

Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and Local Citizens Advice offices everywhere and improving the support available to people making a claim is vital.

Citizens Advice is set to deliver a new service called “Universal Support: Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

For further information please see the job description at http://www.highwycombecab.org.uk/vacancies-2

CV’s to be sent to office@hwcab.org.uk.

Closing date: Midnight Sunday 24th February 2019

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